Returns and Exchanges Our promise: We at Cheapside work hard every day to enrich the lives of our customers through technology, whether you come to us online, visit our stores or invite us into your home.
If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair. Return and exchange periods: If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. Refund method and timing: With a few exceptions, we will reimburse you for returned items in the same way you paid for them.
If you prefer, you can make an exchange for the same item. For returns by mail, once we receive your return, we will process it within 1 business day. Depending on your bank’s processing time, it may take up to 2 days after we process the return to reflect on your account. If you paid more than 120,000 in cash or more than 200,000 by cheque or by a debit card without a major credit card logo, we will refund you by cheque within 4 business days. Any amounts deducted from a card will be credited to the card. If you no longer have the card used for an order, please call us at My Cheapside (0813 976 0540) with your order number handy, and we’ll be happy to send you a replacement